Frequently Asked Questions (FAQs) –

Welcome to our Frequently Asked Questions (FAQs) page, where we’ve compiled answers to common inquiries about our policies, including Shipping, Returns, Refunds, and Cookies. If you need further clarification or have additional questions, please feel free to reach out to us at help@brillwel.com.

Shipping FAQs:

Q1: What is the estimated delivery time for my order? A: The estimated delivery time varies based on your location and the chosen shipping method.

  • Handling Time: 1-2 business days (Monday-Friday)
  • Transit Time: 3-6 business days (Monday-Friday)
  • Order Cutoff Time: 6:00 pm (GMT-5:00) Eastern Standard Time (New York)

For more details, please see our Shipping Policy.

Q2: How can I track my order? A: You can easily track your order using the tracking number provided in the Shipment Confirmation email. This email is sent once your order is shipped. For step-by-step tracking instructions, please refer to our Shipping Policy.

Returns and Refunds FAQs:

Q3: Can I return an item if it doesn’t meet my expectations? A: Yes, you can. We offer a 30-day return policy. To initiate a return, please ensure the item is unused, undamaged, and in its original packaging with labels. For detailed return instructions, visit our Returns and Refund Policy.

Q4: How long does it take to receive a refund after I return an item? A: We typically process refunds within 7 business days of receiving your returned item. The exact timeframe may vary depending on the policies of your payment provider. For more information, please refer to our Returns and Refund Policy.

Cookies FAQs:

Q5: What are cookies, and why does your website use them? A: Cookies are small text files that enhance your browsing experience by remembering your preferences and helping us analyze website traffic. We use cookies to improve your experience, personalize ads, and more. To learn how to manage cookies or for more information, please visit our Cookies Policy.

Q6: Can I disable cookies on your website? A: Yes, you can customize the types of cookies stored on your device by adjusting your browser settings. Each browser has its own method for blocking or restricting cookies. For detailed instructions, please see our Cookies Policy.

General FAQs:

Q7: How can I contact your customer support team? A: You can reach our dedicated customer support team at help@brillwel.com . We’re here to assist you with any questions or concerns you may have.

Q8: Where can I find more information about your policies? A: For comprehensive details about our policies, including Shipping, Returns, Refunds, and Cookies, please visit the respective policy pages on our website.

We hope these FAQs have addressed your inquiries effectively. If you require further assistance or have specific questions not covered here, please don’t hesitate to contact us. Your satisfaction and understanding are important to us at help@brillwel.com .

Get In Touch

  • Email: help@brillwel.com
  • Phone Number: +1(786) 9416555
  • Business Address: 6955 NW 52nd ST UNIT 2 Miami, FL 33166